Frequently Asked Questions

01Orders

How do I know if my order was placed successfully?

After you place an order on medihealus.com, you will receive an email notification to the email address you provided while placing the order. Please check your junk/spam folder in case our communication was filtered.

The Order Confirmation email you receive does not confirm your order is being fulfilled and shipped. Once your order is fulfilled and on its way, we will send you a Shipment Confirmation email to confirm. If we cannot fulfill your order, a customer service representative will contact you.

Can I cancel or modify an order once it has been placed?

To cancel or modify an order, please contact us at hello@medihealus.com immediately after the order has been placed. We will do our best to accommodate your request depending on volume.

02Payments & Billing

What forms of payment does MEDIHEAL accept?

MEDIHEAL currently accepts Visa, Mastercard, American Express and Discover credit cards. Payment can also be made via PayPal, GooglePay or ApplePay.

When will I be billed for my purchase?

When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed.

What happens if my payment gets declined?

Your billing information must be exactly as it appears on your credit card statement.If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations unless that is how your information appears on your statement.

Contact your financial institution if you need the exact billing address associated with your credit card.

03Tracking & Delivery

How soon after my order is placed will I receive the tracking information?

A shipping confirmation email with tracking information is provided within 24 hours after an order is placed. Please check your junk/spam folder in case this communication was filtered.

Can I have packages delivered to APO/FPO/DPO location?

Yes! Shipments to these locations do not qualify for expedited shipping services and are considered domestic addresses which are delivered via USPS. Due to military handling time, delivery to some destinations may take up to 21 days.

Can I have packages delivered to a PO Box?

Yes! Please note that shipments to a PO Box do not qualify for expedited shipping services and is only delivered by USPS.

Do all deliveries require a signature upon receipt?

FedEx signature required is available at customer request. Please contact us prior to making a purchase for assistance.

04Mediheal Rewards Program

Enrollment Count Effective From 9/21/20. (Prior purchases will not contribute to the point system)

How It Works

Signup

500 Mediheal Points

Earn

10 Mediheal Points for every $ spent

Redeem

Trade points for $ off your order

100 Mediheal Points = $1

Earn Extra Points

Write a review after purchase

500 Mediheal Points

Celebrate your Birthday

1000 Mediheal Points

Follow us on Instagram

50 Mediheal Points

Like us on Facebook

50 Mediheal Points

Follow us on Twitter

50 Mediheal Points

Share on Facebook

100 Mediheal Points

Share on Twitter

100 Mediheal Points

1. How do I become a rewards member?

If you already have an account on mediheal.com, then congratulations you are a member!

If you haven’t yet registered, you can join by clicking here (https://medihealus.com/account/register) 

2. Where can I find my redeemable points?

Make sure you are signed in to your account and then look for the crown icon on the lower right corner of your browser window to access your Mediheal Rewards information.

3. Who is eligible to join?

Anyone over the age of 18 who lives in the United States can join the program.

Participation is subject to the terms & conditions here.

4. Do my points expire?

No, points never expire!

5. Can I still earn points for my previous transaction(s)?

Points will only start to accrue on purchases made after you’ve joined the rewards program.

6. What information do I need to create my Mediheal rewards profile? 

Simply fill out your first and last name, an email address where you can be reached, and create a password!

7. Does creating a medihealus.com account automatically enroll me in the loyalty program?

Yes, it’s that simple!

8. Does opting in for marketing emails entitle me to a loyalty account? 

Subscribing our newsletter alone does not enroll you in our Mediheal Rewards program.  Register by clicking here.

9. How do I redeem my points for rewards & experiences? 

Upon logging into your account, access your rewards account information by clicking on the crown icon in the lower right hand of your browser window.  Click “Ways to redeem” and then “Redeem“.  Points can be converted to a promotional code in single dollar amounts of your choosing to be redeemed on any purchase at Medihealus.com.

10. When will I receive my points? 

Earned points are reflected in your Mediheal Rewards account immediately after a qualifying social action is performed.  Points on qualifying purchases are added once your order is processed.

11. Can my points be used as currency/tender?

Loyalty points do not have cash value and are non-transferable.

12. What happens to my points if I return something? 

Points that have been redeemed towards a purchase will be refunded to your Mediheal Rewards account in the event that an item is returned.

13. Can I use my points in combination with promo codes?

Points cannot be combined with any other offer that involves a promotional code.  Only one promotional code can be applied per order.

14. Can I redeem multiple rewards in the same transaction?

Multiple reward codes cannot be redeemed in the same transaction as our system only allows one promotional code to be applied per order.  If you’re looking to apply all of your available reward points to one purchase, please be sure to slide the toggle all the way to the right to redeem all eligible points to the highest dollar amount as a single code. 

15. How will I receive my reward?

Once you select “Redeem” and the number of points/dollar amount you would like to redeem, your points will automatically be deducted and a single use promotional code will be generated that can be applied to your shopping cart automatically by clicking “Apply code” or manually by copying and pasting it at checkout.

16. How do I update my account information?

You may update your account information by logging into your account and selecting “Update Info”.

17. Why didn't I earn points for reviews?

You are invited to leave reviews in an email post-purchase. If you do not leave a review through the form included in the email, you will not receive points because it will not be able to be classified as verified buyer.

18. How do I deactivate my rewards account?

To deactivate your account, please contact us at hello@medihealus.com with your request to deactivate so we can further assist you.